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RS-232 Serial PCMCIA Cards FAQ

  1. Is there a diagnostic program I can use to determine if my serial PCMCIA card is working?

  2. Why can't I get my Serial PCMCIA Card to perform at 921.6 kbps?

  3. What FIFO modes are available for my Serial PCMCIA Cards? What are the cards' max baud rates?

  4. Why does the multiplier on my serial PCMCIA card revert to "auto" every time I restart my computer, even when I have changed the setting to something else?

  5. Why does my mouse/modem behave erratically, or my machine lockup, after I have installed my Serial PCMCIA Card?

  6. My laptop is locking up during/after installing my SSP-100. How do I resolve the lockup and successfully install the card?

  7. My SSP-100 is installed correctly under Windows XP Pro/Home, but I cannot communicate with my serial device. What should I do?

  8. My QSP-100 appears correctly installed on my laptop but it cannot communicate with my serial devices. What should I do?

  9. Are there any restrictions on which COM ports I can assign to my multi-port serial PCMCIA cards?

  10. Can I use more than one Quatech serial PCMCIA card in my system at the same time?

  11. Should I disable the Toshiba laptop built-in infrared ports in the system BIOS before installing my PCMCIA card?

  12. Can I use Quatech serial PCMCIA cards on my hand-held computer?

  13. Your Windows CE drivers for my RS-232 Serial PCMCIA card do not work with my handheld computer. What is wrong?

  14. How can I tell which ports have been assigned to my serial PCMCIA card under Windows CE?

  15. How can I test to see if my serial pcmcia card's ports are working properly with my Windows CE device?

  16. Why are only two of the four ports on my QSP-100 showing up on my Windows CE Ipaq?

  17. Under which OS is my RS-232 Serial PCMCIA card supported?

  18. How do I install my RS-232 Serial PCMCIA card under Windows 2000/XP?

  19. What does it mean to have an unregistered Windows XP driver? Why do I get a warning screen when I install some drivers from the Quatech COM CD?

  20. How do I disable the Windows XP Driver Signing check?

  21. How do I install my single port RS-232 serial PCMCIA card (SSP-100) under Windows 2000 without using Quatech's driver?

  22. How do I install my Serial PCMCIA card for the first time in a Windows 95/98/Me environment?

  23. How do I reinstall my Quatech PCMCIA card in a Windows 95/98/Me environment if I choose "do not install a driver?"

  24. How do I install my Quatech RS-232 Serial PCMCIA card under Windows NT?

  25. Can I use standard Windows NT serial drivers to install my SSP-100 single port serial PCMCIA card?

  26. How do I install and get my serial PCMCIA card working under Linux?

  27. Will my Serial PCMCIA card work under Windows 95/98/Me/NT/2000/XP that is controlled by a third party PCMCIA card services (Softex, Card Wizard, etc.)?

  28. Why are Quatech PCMCIA cards no longer supported under DOS?

  29. I am using a computer that is running Card and Socket Services. Can I still get the DOS drivers for my PCMCIA cards?

  30. Where can I find help with using my RS-232 Serial PCMCIA card under OS/2?

  31. Do I need local administrator rights to install a Quatech serial device?

  32. How do I uninstall my RS-232 Serial PCMCIA card Under Windows 95/98/Me/2000/XP?

  33. Are Quatech serial port pcmcia cards compatible with Foxboro Foxcom applications?

  34. How do I configure my SSP-100 to work with General Motors TIS (Techline Information System) 2000?

  35. When I insert my Quatech serial pcmcia card into a Compaq Presario 1200-Series Laptop running Windows 2000, Windows claims that "MTD-0002 hardware is detected." What is wrong?

  36. What does PCMCIA stand for?

  37. When installing a product, I get an error message stating "The System Cannot Find the File Specified." How can I fix this?

 

Q1. Is there a diagnostic program I can use to determine if my serial PCMCIA card is working?

A. There are several ways to go about testing the product. The easiest way for Windows users is to connect a Loopback on the Port and use HyperTerminal to test it. HyperTerminal is included with Microsoft operating systems. If you don't see it listed in Program Manager, you may need to install it from the Windows CD. OS/2 users may use the HyperAccess Lite application in the OS/2 BonusPak to do the same. RS-232 Loopback Instructions

 

Q2. Why can't I get my Serial PCMCIA Card to perform at 921.6 kbps?

A. Data rates (or baud rates) are highly system dependent. It is impossible for Quatech to know exactly how one of our products will perform in your specific system. Some major factors that affect baud rate are cabling, OS, and FIFOs. See the table below for OS limitations on Quatech Serial PCMCIA cards. For more information about maximum data rates, see the Quatech "Serial Data Rate Information Sheet".

 

Q3. What FIFO modes are available for my Serial PCMCIA Cards? What are the cards' max baud rates?

A. FIFO modes and baud rates are dependent upon a combination of UART and Operating System. The table below provides a complete list of features available for Quatech one and two port RS-232 serial PCMCIA Cards (SSP-100 and DSP-100) that are equipped with 16750 UARTs.

SSP-100 and DSP-100
  Max Baud Rate FIFO Support
DOS/Windows 3.x* 921.6 kbps application dependent
Windows 95/98/Me 921.6 kbps 16-byte
Windows NT 115.2 kbps 16-byte
Windows 2000/XP 921.6 kbps 64-byte
Windows CE 115.2 kbps 16-byte
OS/2 support pending (contact tech support)
Linux 115.2 kbps 16-byte
*Note that Quatech no longer provides support for PCMCIA cards under DOS. However, DOS drivers are available that should work in some installations.


Four port RS-232 serial PCMCIA cards (QSP-100) are equipped with 16550 UARTs containing 16-byte FIFOs that are available to all above operating systems, and can provide data rates up to 115.2 kbps.

 

Q4. Why does the multiplier on my serial PCMCIA card revert to "auto" every time I restart my computer, even though I have changed the setting to something else?

A. This is a problem found in early versions of the Quatech Windows 95/98/Me/NT/2000/XP driver. Please update your driver to version 1.66 or later to correct the problem.

 

Q5. Why does my mouse/modem behave erratically, or my machine lockup, after I have installed my Serial PCMCIA Card?

A. When Quatech serial PCMCIA cards are installed as COM1, COM2, COM3 or COM4, it is possible that the port assigned to the modem/mouse shares the interrupt request (IRQ) with the card you have just installed. If other COM ports are available, try moving either the mouse/modem (if possible, consult the owners manual for the mouse/modem) or the Quatech card to a different COM port.

 

Q6. My laptop is locking-up during/after installing my SSP-100. How do I resolve the lockup and successfully install the card?

A. Please follow the steps below to resolve the installation problem.

  1. Delete .inf and .pnf files
    1. Boot the PC without the Quatech SSP-100 installed
    2. In Windows Explorer, goto the Tools menu and select Folder Options...
    3. On the View tab enable Show Hidden files and folders.
    4. Uncheck Hide extensions for known file types.
    5. Uncheck Hide protected operating system files (Recommended).
    6. Click on Apply and O.K.
    7. Find the inf folder on the left hand side of Windows Explorer. It will be located at c:\windows\inf.
    8. Right click on the inf folder and select Search...
    9. Fill in the following information for the search Results Window.
      All or part of file name: *.inf
      A word or phrase in the file: quatech
      Look in: inf
    10. Click the search button.
    11. The search results will list a file called msports.inf. Do nothing with this file.
    12. The files of interest are anything named oem?Inf. ? meaning a number (i.e. oem3.inf). Delete the OEM?.inf file that is returned for you from the c:\windows\inf folder.
    13. You will also see a oem?.pnf file. Delete this one also.

  2. Delete entries in the registry
    1. Start regedt32 from the Run line.
    2. Highlight HKEY_LOCAL_MACHINE.
    3. Click on the Edit menu and select Find...
    4. Type SSP-100 in the Find What: box.
    5. Click on the Find Next button.
    6. The keys of interest are the following:
      HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\PCMCIA\Quatech_Inc-RS-232_Serial_Port_PC_Card-B888
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\PCMCIA\Quatech_Inc-RS-232_Serial_Port_PC_Card-B888
      HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\QuatechMultiportSerial\SSP-100_1
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\QuatechMultiportSerial\SSP-100_1
      Your PC may be different.
    7. Once you have found a Key, delete it by doing the following:
      1. Highlight the Key and goto the Edit menu and select Permissions...
      2. Give the Users account Full Control or the account you logged in with.
      3. Then delete the key.

  3. Install the SSP-100
    1. Use the normal procedure in installing the SSP-100.
    2. You will be prompted with the Found New Hardware Wizard. Point the Wizard to the location of the driver set.
    3. When you have finished installing the SSP-100, goto Device Manager.
    4. Under Multi-port serial adapters, double click on the Quatech SSP-100 PCMCIA RS-232 Serial Adapter.
    5. Click on the resources tab.
    6. Uncheck Use automatic settings.
    7. Chose from the Settings Based on: drop down list - Basic configuration 0002. You will see the I/O Range change to 03E8 - 03EF. If this is in conflict with another device try Basic Configuration 0003 and so on until you find a setting with no conflicts. !!!Do not use 03F8 - 03FF!!! This will cause the lockup.
    8. Click on the O.K. button.
    9. Reboot the PC.

Q7. My SSP-100 is installed correctly under Windows XP Home/Pro, but I cannot communicate with my serial device. What can I do?

A. You need to change the resources allocated to the SSP-100 to remedy any system conflicts. Follow the steps below:

  1. From within Device Manager, expand the "Ports (COM & LPT) tree
  2. Right mouse-click on "Quatech SSP-100" and select "properties"
  3. Select the "Resources" tab
  4. Uncheck the "Use automatic setting" box
  5. Using the drop-down box try "Basic configuration 0001" or select any configuration that displays "No Conflicts" in the "Conflicts window." Be certain to avoid the 03F8 address, as it is known to cause system conflicts.

 

Q8. My QSP-100 appears to have installed correctly on my laptop, but it can't communicate with my serial devices. What can I do?

A. Quatech's QSP-100 is a 5V PCMCIA card and is known to be incompatible with the new laptops listed below, all of which do not provide enough power for the card. If you experience this problem we suggest you contact your laptop manufacturer to determine whether there is a voltage incompatibility with the QSP-100. Note that the QSP-100 is currently being redesigned for 3.3V power.

Current list of laptops providing only 3.3V power that are incompatible with QSP-100:

  • Acer Travelmate 2200
  • Compaq Presario X6000 series
  • Compaq Mobile Workstation NW824
  • Compaq NX9020
  • Dell Inspiron 6000
  • Fujitsu Lifebook N-Series
  • HP ze4900
  • HP DV1000
  • Panasonic Toughbook CF-51 series
  • Panasonic CF-72 series
  • Panasonic CF-73 series
  • Panasonic CF-M33
  • Sony Vaio V505
  • Toshiba Libretto 100

 

Q9. Are there any restrictions on which COM ports I can assign to my multi-port serial PCMCIA cards?

A. Yes. Under Windows 95/98/Me two port cards (DSP-100) can be installed to COM1 and COM3, COM 2 and COM 4 or any continuous block above COM 4 (COM 5 & 6, COM 6 & 7, etc.).

Under Windows 95/98/Me Four port serial PCMCIA cards (QSP-100) MAY NOT be installed in COM 1 -COM 4. By default they will be installed in the lowest available continuous block above COM4. However, you may choose the continuous address block to which the ports are assigned. For example, COM 5,6,7 & 8; COM 6,7,8 & 9, etc.

See our COM Port Enumeration Tip Sheet for answers to common questions about assigning COM ports.

 

Q10. Can I use more than one Quatech serial PCMCIA card in my system at the same time?

A. Yes, but ONLY IF

  • Your software will support more than the standard four (COM1-COM4) COM ports available to the machine
  • Your Quatech driver will support use of more than one card
  • You have available resources for all of the cards
  • You have enough available slots in the machine (up to eight slots).
The following outlines Quatech support provided for different operating systems.
  • Windows 95/98/Me/2000/XP is able to support many more than four ports at one time. Quatech's driver must be used in order to access ports above COM 4.
  • OS/2 also should have no problem accessing the cards up to COM32. This can be accomplished with Quatech's OS/2 Serial Device Driver.
  • Windows NT has little to no built-in support for PCMCIA cards. Quatech does provide free Windows NT drivers for our multi-port RS-232 serial PC-Cards. However, this NT driver does not permit using multiple Quatech cards at one time.
Note: Caution must be used when using multiport cards. Since they use only one interrupt request (IRQ) operation at high data rates could cause transmission failures, data loss, machine lockups, etc. There is no "defining point" on what is the "top" speed attainable. Top speeds are totally machine dependent.

 

Q11. Should I disable the Toshiba laptop built-in infrared ports in the system BIOS before installing my PCMCIA card?

A. Yes. Experience has shown that these infrared ports can interfere with the proper installation of Quatech PCMCIA cards. Once the installation is complete, these ports can be enabled again without further problems

 

Q12. Can I use Quatech serial PCMCIA cards on my handheld computer?

A. Quatech provides Windows CE drivers for our asynchronous serial PCMCIA cards. As Windows CE is implemented differently in different systems, the Quatech standard driver contains support files for only the most popular CE-based handheld devices. Click here for a list of supported devices. If the standard driver does not work with your equipment, please submit our Technical Support Request form to get the appropriate files for your system.

Quatech can also provide specialized drivers for embedded systems implemented with Windows CE. OEMs interested in this service should contact us with their specific requirements.

In addition, Quatech products will configure with Intel compatible processors (80x86 based) using the client driver. You should be able to use any card we manufacture as long as you are using an 80x86 based processor. The enabler that we supply, for use when the client driver cannot be used, only works with Intel 82365SL or compatible socket controller chips. These are our only restrictive requirements.

 

Q13. Your Windows CE drivers for my RS-232 Serial PCMCIA card do not work with my handheld computer. What is wrong?

A. As Windows CE is implemented differently in different systems, the Quatech standard driver contains support files for only the most popular CE-based handheld devices. Click here for a list of supported devices. If the standard driver does not work with your equipment, please submit our Technical Support Request form to get the appropriate files for your system.

 

Q14. How can I tell which ports have been assigned to my Quatech pcmcia serial card under Windows CE?

A. If you want to know the port number you will have to go into the registry with the development tools and see what COM # CE assigned. You can also look under HKLM\ Drivers\Active and go down through the enumerated subkeys till you find the one using the Quatech driver, and from there you can determine the COM number.

 

Q15. How can I test to see if my serial PCMCIA card's ports are working properly with my Windows CE device?

A. To see if the driver is installed and ports are working correctly you can use use vxHpc - (a terminal emulator for CE similar to Hyperterminal) for Windows CE by Cambridge Computer Corporation. You can download a free trial version for thirty days at http://www.cam.com/vxhpc.html. In that application the card will show up in the ports selection box as QSP-100 A ,B... 2 (number correlates to A, B ... on cable) for the QSP -100 and similarly for DSP-100 and so on. This user-friendly string is typically how the ports will be shown.

 

Q16. Why are only two of the four ports on my QSP-100 showing up on my Windows CE Ipaq?

A. The usual problem with newer Ipaqs is that they don’t show the last two ports for The QSP-100. The system only allows for COM1 through COM9 and all but Two are taken up by built-in communication devices. In order to use the four QSP-100 ports, you must disable two of the built-in COM devices. This will involve changing registry entries under the HKLM\Drivers\Builtin key. You can edit the registry with the tools you are developing your application with when you are synched to the device. You can use EVC tools for this purpose, and probably EVB tools as well. You can also build an install to disable the two devices via the registry keys below and the information for that can be found with these tools.

Under the HKLM\Drivers\Builtin key, determine which two ports you can deactivate (For example, the ones under Serial8 and Serial5 which are used for Bluetooth serial and dial up connections. You will have to determine which devices you can do without if this in not satisfactory for your application). Under those keys change the Prefix string value to something other than COM (For example, CON) this will cause the driver for these connections to fail loading and will make the indexes available after a Normal reset. After a Normal reset on the device and having installed the original driver you should get all four QSP-100 ports to show up under the Active key with the COM# given there.

The COM index is found under the enumerated HKLM\Drivers\Active key for the Quatech ports. To determine which COM#s are assigned to the Quatech QSP-100 ports, look under the key specified in the "Key" string value under the enumerated active key. Under the "friendlyName" value of that key will be QSP-100A, QSP-100B and so forth, so you which COM# is assigned to each Quatech QSP-100 port.

 

Q17. Under which OS is my RS-232 serial PCMCIA card supported?

A. View the latest OS support matrix for RS-232 Serial PCMCIA card.

 

Q18. How do I install my RS-232 Serial PCMCIA card under Windows 2000/XP?

A.

  1. Install your hardware according to the instructions in your user's manual. Boot your machine. (You needn't shutdown the machine to insert a PCMCIA card)
  2. The "Welcome to the Found New Hardware Wizard" window will open.
  3. Click "Next" to continue.
  4. Follow the on-screen instructions. When prompted, point Windows to the location in which the Quatech drivers are stored-typically on the Quatech COM CD, or the folder on your hard drive to which you downloaded the drivers.

 

Q19. What does it mean to have an unregistered Windows XP driver? Why do I get a warning screen when I install some Quatech drivers?

A. Microsoft has implemented a new driver signing program. This program verifies that the driver will not cause problems on the system. Although driver signing isn't a complete indication that a driver is safe or bug-free, it's certainly reasonable to assume that signed drivers are generally safer for overall system health than unsigned drivers. In addition, driver signing ensures against a Trojan horse or virus application being introduced into a driver, or having the driver replaced with other code.

However, just because a driver is unsigned DOES NOT mean that it will not function properly in your system. An "unregistered" driver is one that has not been officially tested and certified by Microsoft. Unlike previous versions of Windows, Windows XP warns users every time they try to install a driver that Microsoft has not certified. Quatech thoroughly tests all drivers before releasing them to our customers. The Microsoft XP warning has nothing to do with the quality of our driver or its ability to function properly in your system.

XP driver development is an ongoing process. We are in the process of submitting all Quatech Windows XP drivers for review by Microsoft, and we fully expect to receive certification for most products in the coming months. However, every time we update a driver it must be re-certified. Until this certification process is complete, the updated driver will remain unsigned. Because we want to provide the best possible service for our customers, we release our XP drivers prior to receiving Microsoft certification--this gets it into your hands faster! However, we will always continue to make the most recent signed driver available even if there are more recent unsigned updates.

When you see this warning during an installation of a Quatech's Windows XP driver, simply tell Windows that you want to install the driver anyway, and continue with the standard installation process.

 

Q20. How do I disable the Windows XP Driver Signing check?

A. To disable Windows XP driver signing warnings, follow the steps below:

  1. Double click on the System icon in Control Panel.
  2. Left click on the Hardware tab.
  3. Left click on the Driver Signing button. (click here for a screen cap of the Driver Signing Options Window)
  4. Choose the Ignore option. Click on O.K. and then Apply and O.K.
  5. Windows will not warn anymore about driver signing.

 

Q21. How do I install my single port RS-232 serial PCMCIA card (SSP-100) under Windows 2000 without using Quatech's driver?

A.

  1. Insert the SSP-100 in any available PCMCIA socket. A small window will appear identifying Quatech as the manufacturer of the card.
  2. The "Welcome to the Found New Hardware Wizard" window will open.
  3. Click "Next" to continue.
  4. Windows will then ask what you want to do. Select "Display a list of the known drivers for this device so that I can choose a specific driver"
  5. Click "Next" to continue.
  6. Scroll down the list of hardware types and highlight "Ports (COM & LPT)"
  7. Click "Next" to continue.
  8. Select a device driver by highlighting "Manufacturers Models (Standard Port Types) Communication Port"
  9. A message will appear about installing a driver that has not been verified, and will ask whether you want to continue. Click "Yes."
  10. Click "Next" and then "Finish" when prompted, and your Quatech SSP-100 is ready to use.

 

Q22. How do I install my Serial PCMCIA card for the first time in a Windows 95/98/Me environment?

A. Follow the instructions below for Windows 95/98/Me First Time Installation of all Quatech Asynchronous Serial PCMCIA Cards.

  1. Insert the card into the PCMCIA slot. Windows will load the driver information database.
  2. Insert Quatech COM CD in your CD Drive, or make note of the folder on your hard drive to which you have downloaded the drivers. Choose the "Driver from disk provided by hardware manufacturer" option. Click OK
  3. A window will appear, Copy manufacture's files from:
    1. Click Browse.
    2. Navigate to the driver on your hard drive or select the appropriate folder for your product on the Quatech COM CD. (The location of these files is as follows D:\Serial Port Adapters\Drivers\Windows 95, 98, Me for PCMCIA\xSP-y00 where "D" is your CD Drive letter and xSP-y00 is your product, for example if you had a single port RS-232 PCMCIA card you would select SSP-100)
    3. Click OK in this window
    4. Click OK in the next window
  4. Windows may prompt you for the System CD at this point. It may not be necessary to use to Win95/98 /Me CD to install the card. If you have the CD insert it now and click "OK" If you don't have the system CD, Click "Skip File" Then Click "Skip File" again.
  5. You should hear a double beep. Windows will finish the installation. There should be one installation for each port on the card. i.e., Win95/98/Me will find an unknown device for each port and then call it a serial port.
  6. The installation is now complete and the card can now be used.
  7. You can now go to the Configuration Tab and make any required configuration changes.

 

Q23. How do I reinstall my Quatech PCMCIA card in a Windows 95/98/Me environment if I choose "do not install a driver?"

A. Follow the instructions below for Re- Installation of a Quatech PCMCIA Card in Win95/98/Me.

  1. Insert the card into the PCMCIA slot.
  2. Choose Do not install a driver (Windows will not prompt you again)
  3. Click Start
  4. Click Setting
  5. Double click Control Panel
  6. Click Device Manager.
    There should be a question mark labeled Other Devices Double click on Other Devices The Quatech card should be there with an exclamation mark.
  7. Double click on the Quatech card
  8. Double click on the Quatech card again, this will open a window for the device (card)
  9. Choose the Drivers tab
  10. Click the Change Driver... button
  11. Scroll though the list of available drivers and choose the Quatech driver * Comm adapter for the SSP-x00, DSP-x00, and QSP-x00
  12. Click the Have Disk button
  13. Click Browse...
  14. Navigate to the location of your new Windows 95/98/Me Driver located on either the Quatech COM CD, or on your hard driver (drivers can be downloaded from the Quatech website.)
  15. Click the OK button
  16. Click the OK button again
  17. The Select Device Window will be there. Click OK again
  18. The Quatech Inc.-PCMCIA ..... Window will be there. Click OK
  19. The device will then install. If it is a multi port card it will install hardware for an unknown device one time for each port on the card. E.g. a four port card will install hardware for an unknown device four times.
  20. You can now go to the configuration tab, and make any required configuration changes.

Q24. How do I install my Quatech RS-232 Serial PCMCIA card under Windows NT?

A. Quatech provides a Device Manager for Windows NT that is used to install Quatech serial PCMCIA cards. The Quatech Device Manager utility includes a simple add hardware wizard to guide you through the installation. The Device Manager is located on the Quatech COM CD and can be downloaded using the provided link.

 

Q25. Can I use standard Windows NT serial drivers to install my SSP-100 single port serial PCMCIA card?

A. Yes. The standard Windows NT serial driver can be used to install the SSP-100. However, it will assign the SSP-100 to the next available COM port, and you will not be able to change that assignment. Using the Quatech NT Device Manager (located on the Quatech COM CD, or download it here) to install the SSP-100 will provide a utility that can be used to control the base address, interrupt, and COM port assignment for the card.

 

Q26. How do I install and get my serial PCMCIA card working under Linux?

A. The SSP-100 should be auto-detected in Linux 2.4 and newer kernels. The other Quatech serial PCMCIA cards will need the Quatech Linux driver (available on our website at www.quatech.com/support/drivers.php). This is a client driver for Quatech's asynchronous PCMCIA serial port cards. the package should work with PCMCIA-CS package 3.1.6 and later. To install the updated Quatech driver on the system you will need the kernel source for the kernel you are running, as well as the source for the PCMCIA-CS package. The PCMCIA-CS package is available at http://pcmcia-cs.sourceforge.net/

Once you have downloaded all necessary files, follow the steps below to install your Quatech PCMCIA card:

  1. Unpack the serial-qt file on to of a complete pcmcia-cs source tree, usually located in /usr/src/
  2. From the above directory run make config
  3. Run make all
  4. Run make install
  5. Restart the PCMCIA service
  6. At this point, if the Quatech card is inserted in the PCMCIA slot, it should be recognized by the system.

 

Q27. Will my Serial PCMCIA card work under Windows 95/98/Me/NT/2000/XP that is controlled by a third party PCMCIA card services (Softex, Card Wizard, etc.)?

A. Quatech developed its drivers to work directly with the ones found on the Windows operating systems. Enabling these original Windows's drivers will provide quick and easy installation of all Quatech's PCMCIA cards. We cannot predict how or if our cards will function when used with another company's card services.

 

Q28. Why are Quatech PCMCIA cards no longer supported under DOS?

A. Quatech DOS support for PCMCIA cards was built to work with Card and Socket Services from System Soft. Newer laptops do not use this software, and System Soft is no longer supporting it. If you have a computer with Card and Socket Services installed you should be able to use Quatech's cards under DOS. However, as there is no longer any support for the program, we can no longer continue to support our cards under DOS.

 

Q29. I am using a computer that is running Card and Socket Services. Can I still get the DOS drivers for my PCMCIA cards?

A. Yes. Quatech DOS drivers for Communication PCMCIA cards can be found on the Support for Discontinued Product page. These drivers are for use at your own risk, and our technical support team cannot provide any help with installation, configuration, or troubleshooting. However, our tip sheet "PCMCIA for DOS" may provide some useful suggestions.

 

Q30. Where can I find help with using my RS-232 Serial PCMCIA card under OS/2?

A. Though OS/2 is becoming increasingly less popular, Quatech knows that there are many dedicated users out there, and we are committed to continued support of OS/2. See our OS/2 tip sheet for answers to common questions about installation, un-installation, configuration, and troubleshooting.

 

Q31. Do I need local administrator rights to install a Quatech serial device?

A. Yes. When installing most kinds of hardware, you must have local admin rights or equivalent on the PC. If your computer is part of a Domain or participates in a networked environment, please contact your local LAN Administrator for assistance.

 

Q32. How do I uninstall my Quatech RS-232 serial PCMCIA card under Windows 95/98/Me/2000/XP?

A. The following procedures should be used to uninstall a Quatech RS-232 serial PCMCIA card-- where noted specific instructions will be given for any platform dependent procedures. The uninstall procedure should be used when you want to completely delete a Quatech card from your system--either because you will no longer be using the card, or if you want to "start from scratch" with a newer version of the driver.

Step 1: Remove the product from Device Manager

  1. Open Device Manager and find the Quatech product.
  2. Highlight the product and click on the Remove button (Win9x)
    or right click on it and chose uninstall from the menu (Win2000/XP).
  3. The Quatech product will now be removed from the Device Manager Tree.
  4. If you do not see your Quatech Product in Device Manager please try the following (Win2k/XP Only).
    1. Enable Device Manager to view hidden devices: Start/control panel/System/Advanced/Environment Variables
    2. Under System Variables, click New.
    3. For variable name, enter "DEVMGR_SHOW_NONPRESENT_DEVICES".
    4. For value, enter 1.
    5. "OK" all the way back out.
    6. Close and reopen Device Manager. Select "View/Show Hidden Devices".
    7. As a test, there should be a new category called "Non-Plug and Play Devices." (Ignore it)
    8. Look for any Quatech related entries. Delete them.

Step 2: Delete .inf and .pnf files

  1. In Windows Explorer, go to the Tools menu and select Folder Options...
  2. On the View tab enable Show Hidden files and folders.
  3. Uncheck Hide extensions for known file types.
  4. Uncheck Hide protected operating system files (Recommended).
  5. Click on Apply and O.K.
  6. Find the inf folder on the left hand side of Windows Explorer. It will be located at c:\windows\inf or c:\winnt\inf (Win2k).
  7. Right click on the inf folder and select Search or Find...
  8. Fill in the following information for the search Results Window.
    All or part of file name: *.inf
    A word or phrase in the file: quatech
    Look in: inf
  9. Click the search button.
  10. The search results will list a file called msports.inf. Do nothing with this file.
  11. The files of interest are anything named OEM?Inf. ? meaning a number (i.e. oem3.inf). Delete the OEM?.inf file that is returned for you from the c:\windows\inf folder.
  12. You will also see a oem?.pnf (i.e. oem3.pnf) file. This "sister" file must also be deleted.

 

Q33. Are Quatech serial port pcmcia cards compatible with Foxboro Foxcom applications?

A. No. According to Foxboro, their application must be used with a physical on board port. Third party hardware will not work.

 

Q34. How do I configure my SSP-100 to work with General Motors TIS (Techline Information System) 2000?

A. GM TIS 2000 software only recognizes COM ports 1 through 4. Thus, when configuring the SSP-100 in Windows Device Manager, make certain that it is assigned to COM 1, 2, 3, or 4.

 

Q35. When I insert my Quatech serial pcmcia card into a Compaq Presario 1200-Series Laptop running Windows 2000, Windows claims that "MTD-0002 hardware is detected." What is wrong?

A. When you insert a PC Card in your Compaq Presario 1200-series laptop computer, you may receive a message that indicates MTD-0002 hardware is detected. Also, an unknown device named "PCMCIA MTD-0002" may appear in Device Manager. This issue can occur because the default Phoenix Basic Input/Output System (BIOS) configuration creates a hardware conflict.

RESOLUTION
To resolve this issue, disable the Sound Blaster setting in the Phoenix BIOS, but do not disable Onboard PCI Audio in the Phoenix BIOS. For help with this process, please view the documentation included with your computer, or contact your computer's manufacturer.

MORE INFORMATION
The Compaq 1200-series computers require the following drivers that are not included with Windows 2000:

VIA VT82C686A audio controller driver for MS-DOS, Microsoft Windows 98, Microsoft Windows 95, Microsoft Windows NT 4.0, Microsoft Windows 2000, and Linux.
File name: Avia686a.zip
Available from: http://www.asus.com/products/motherboard/driver_audio.html

Synaptics Touchpad Driver for Windows 2000
File name: Us5_0_72win2k.zip
Available from: http://www.synaptics.com/decaf/drivers/US5_0_72Win2k.zip

The above links were provided by Microsoft. Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

 

Q36. What does PCMCIA stand for?

A. Personal Computer Memory Card International Association

This group is "an international standards body and trade association with over 200 member companies that was founded in 1989 to establish standards for Integrated Circuit cards and to promote interchangeability among mobile computers where ruggedness, low power, and small size were critical." (Excerpted from the pcmcia.org site). Its main job is to oversee the continued development of portable peripherals built on the PCMCIA form factor.

For more information on PCMCIA go to: www.pcmcia.org.

 

Q37. When installing a product, I get an error message stating "The System Cannot Find the File Specified." How can I fix this?

A. Windows 2000/XP has a bug that it cannot properly detect new hardware by *.inf files, if the RunOnce registry key is missing.
This key is often used by installers to execute post-reboot programs, but sometimes they accidentally delete this key.

Go to Start » Run and enter "regedit"
Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
With CurrentVersion Highlighted, go to the Edit menu and select New » Key
Name the key RunOnce  - Leave everything else about the key alone.
The RunOnce key should now exist underneath the CurrentVersion key.

Reboot your PC.
Once the key exists, Windows 2000/XP stops redetecting the Hardware
 
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