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RS-232 Serial PCIe Boards FAQ
  1. What OS’s are supported with my serial/parallel PCIe board?

  2. Why do I observe the Red mark at IO address / IRQ on Vista OS? Also the OS reports Conflict in “Conflicting device list”? Is there any problem with the Ports?

  3. What is the Operating temperature condition for my serial/parallel PCIe board?

  4. What is the PCI clock frequency for my serial/parallel PCIe board?

  5. My serial PCIe ports are not detecting a Modem in Windows 98. How can I Install Modem?

  6. What are the maximum LPT ports I can use with my parallel PCIe?

  7. What is the maximum Baud Rate I can achieve with my serial PCIe board?

  8. Is it possible to remap the I/O Addresses to desired value or change the IRQ value?

  9. What does it mean to have an unregistered  Windows XP driver? Why do I get a warning screen when I install the drivers for the PCIe board?

  10. Do any software security keys work with my parallel PCIe board?

  11. Do I need local administrator rights to install a Quatech serial device?

  12. When installing a product, I get an error message stating "The System Cannot Find the File Specified." How can I fix this?

Q1. What OS’s are supported with my serial/parallel PCIe board?

A. We provide Windows 98/ME/NT/2000 SP4/XP SP2/Server 2003/Vista 32/Vista64.


Q2. Why do I observe the Red mark at IO address / IRQ on Vista OS? Also the OS reports Conflict in “Conflicting device list”? Is there any problem with the Ports?

A. The I/O ranges of all the ports are visible in both Multi Function Adapters and COM Ports. On Vista OS, the operating system will be checking the I/O addresses/IRQ in both Multi Function category as well as Ports (com&lpt) category. Since the I/O range and IRQ are common in both places, the Vista OS reports a conflict of the I/O or IRQ range. This is more related to Vista O/S behavior. There should be no functional related problems with the ports in this scenario.


Q3. What is the Operating temperature condition for my serial/parallel PCIe board?

A. The Operating temperature condition is 0 C to 70 C.


Q4. What is the PCI clock frequency for my serial/parallel PCIe board?

A. The supported PCI clock frequency is 33MHz.


Q5. My serial PCIe ports are not detecting a Modem in Windows 98. How can I Install Modem?

A. To install the Modem you have to follow the steps below:

1. Launch Control Panel and select Add New Hardware
2. Select “No, the device isn’t in the list” and click “Next”
3. Select “No, I want to select from a hardware list” and click “Next”
4. Select Modem from the list and click “Next”
5. Now the wizard will search for the device, then click “Next” to finish.


Q6. What are the maximum LPT ports I can use with my parallel PCIe?

A. You can use up to 8 LPT ports inclusive of the standard LPT port.


Q7. What is the maximum Baud Rate I can achieve with my serial PCIe board?

A. The max baud rate is 115,200.


Q8. Is it possible to remap the I/O Addresses to desired value or change the IRQ value?

A. The motherboard assigns these resources and they can not be changed. Sometimes changing the PCIe slot may provide a different address range or a change in the bios may provide a different range.


Q9. What does it mean to have an unregistered  Windows XP driver? Why do I get a warning screen when I install the drivers for the PCIe board?

A. Microsoft has implemented a driver signing program. This program verifies that a driver will not cause a problem on a system. Although the driver signing is not a complete indication that a driver is safe or bug-free, it’s certainly reasonable to assume that signed drivers are generally safer for the overall system health than unsigned driver.

However, just because a driver is unsigned DOES NOT mean that it will no function properly in your system. An “unregistered” driver is one that has not been officially tested and certified by Microsoft. Unlike previous versions of Windows, Windows XP/Vista warns users every time they try to install a driver that Microsoft has not certified. Quatech thoroughly tests all drivers before releasing them to our customers. The Microsoft XP/Vista warning has nothing to do with the quality of our driver or it’s ability to function properly in your system.

When you see this warning during the installation of the PCIe board, simply tell Windows that you want to install the driver anyway, and continue with standard installation process.


Q10. Do any software security keys work with my parallel PCIe board?

A. Currently the only security key that has worked with the parallel PCIe board is the Rainbow/Safenet Sentinel SuperPro dongle. This will be found on the key itself. If you have this key you can go to www.safenet-inc.com this site will provide you with a current version of the Safenet/Rainbow driver that detects parallel ports outside the built in ports. 


Q11. Do I need local administrator rights to install a Quatech serial device?
A. Yes. When installing most kinds of hardware, you must have local admin rights or equivalent on the PC. If your computer is part of a Domain or participates in a networked environment, please contact your local LAN Administrator for assistance.


Q12. When installing a product, I get an error message stating "The System Cannot Find the File Specified." How can I fix this?
A. Windows 2000/XP has a bug that it cannot properly detect new hardware by *.inf files, if the RunOnce registry key is missing.
This key is often used by installers to execute post-reboot programs, but sometimes they accidentally delete this key.

Go to Start » Run and enter "regedit"
Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
With CurrentVersion Highlighted, go to the Edit menu and select New » Key
Name the key RunOnce  - Leave everything else about the key alone.
The RunOnce key should now exist underneath the CurrentVersion key.
Reboot your PC.
Once the key exists, Windows 2000/XP stops redetecting the Hardware
Q13. My installation says the .inf file I am trying to install is not for Windows 98 what could be wrong I am not using Windows 98?
A13. Please go into your Windows Device Manager and uninstall any and all Moship indications are pci add in board. If
you want to send me a screenshot with everything expanded I can tell you exactly what would need to be uninstalled.
Also you will need to uninstall .inf files that get installed on your pc. These files will be listed in your C: drive. Click on the Windows folder and go to the folder marked INF. ( if you do not see the inf folder then you may need to go to your Tools at the top of the screen and click folder options and then the view tab. The view tab has an option to show all hidden files please click the radial button and ok. Now you will see the INF folder. Scroll down to the files listed OEM. You will see files that appear like OEM3.inf and OEM3.pnf. If your view is different they may appear as OEM3 and OEM3.inf. Go to the highest numbered file and click on the OEM3.inf the .pnf files will not open. When you open the .inf file you will see a notepad it should list either NmPorts.inf, NmXpMF.inf, Nm2kNull.inf, or Nm2kUnus.inf or any listing Moschip.
If this is any of these files please close the notepad and delete that .inf and the corresponding .pnf. You will want to go through several of the OEM files to be sure your delete on the files installed for the QS-PCIE-100. Next in the same inf folder you can go to the section where the files are listed with the NmPorts.inf, NmXpMF.inf, Nm2kNull.inf, or Nm2kUnus.inf uninstall along with the .pnf if there is one.

Finally you will see Netmos listed in your add and remove programs listed in your control panel. Please uninstall Netmos

OK so we are past the hard part.
Please reboot your pc. The found new hardware wizard should appear like this is a brand new install. If it asks you to search the internet please say No. The install will then ask you if you want to do an automatic install or to search a specific location. Please search a specific location. The next screen will give you a couple of choices to search removable media, Specify a location, and No don't search. Please chose the second option to specify a location and then click the Browse button. Please go to the cd rom drive click on the drivers folder and then the DS,QS,HS folder and click ok. The next screen will then show you the path that you just selected using the browse option please click next. If this works
please do the same for any appearing found new hardware wizards. Just continue the same method of specifying the same location until no more wizards appear.

 
 
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