USB2.0 Video and Audio grabber faq

1. Are Windows 64 bit drivers included on the drivers CD?
   
   
2. I am installing under Windows Vista and the installation never prompts me to install the Windows Media Format 9 Series Runtime Setup. What could be the issue?
   
   
3. My system is unable to detect the AVD-USB2-500. What could be the issue?
   
   
4. My resolution is preview mode is always 320 X 240. Is this my only option?
   
   
5. Why do I get unstable video during preview and recording?
   
   
6. Why can’t I hear anything under preview mode?
   
   
7. How can I get minimum number of dropped frames during video capture?
   
   
8. I can preview video but when recording, the system crashes/hangs.
   




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Q1. Are Windows 64 bit drivers included on the drivers CD?

A. Yes, Windows 64 bit drivers are included with the AVD-USB2-500.


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Q2. I am installing under Windows Vista and the installation never prompts me to install the Windows Media Format 9 Series Runtime Setup. What could be the issue?

A. Under Windows Vista this process is not necessary and the software will automatically be installed.


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Q3. My system is unable to detect the AVD-USB2-500. What could be the issue?

A. If you are using Windows XP you must have SP 1 or greater. If you are using Windows 2000 you must have SP3 or greater.


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Q4. My resolution is preview mode is always 320 X 240. Is this my only option?

A. For a higher resolution in preview mode please be sure you are using a USB 2.0 connection and not a USB 1.1.


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Q5. Why do I get unstable video during preview and recording?

A. If you are using Ultra DMA hard disk, please updated the latest driver of IDE
ATA/ATAPI controller. Certain motherboards’ bundled driver are not of the latest version, we suggest that you use Windows XP own system bundled driver.


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Q6.  Why can’t I hear anything under preview mode?

A. In WinXP, the audio directly goes through Video Capture. Under Win2000, the audio needs to go through sound card’s Line-in, please check your sound card setting.


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Q7. How can I get minimum number of dropped frames during video capture?

A. The best recording performance depends on your computer system
performance, but you can also take some steps described below to
improve your performance.
(a) Try lowering the resolution format you record.
(b) Enable hard disk drive DMA ; Go to My Computer->Control Panel
->System->Hardware->Device Manager->Disk drives to setup.
(c) Try and keep more available free space in the hard disk.
(d) Use a hard disk drive with speed of more than 7200 rotation per minute
(e) Disable Power Management in BIOS.
(f) Disable Power Saving mode of monitor.
(g) Close unnecessary/unused programs in your system.
(h) Defrag your hard disk.
(i) Try not to run other program(s) during recording.


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Q8. I can preview video but when recording, the system crashes/hangs.

A.  (a) Please make sure you’ve install DirectX 9.0 or above.
(b) Your VGA card driver may be incompatible with DirectDraw,
please update your VGA driver.
(c) Too many programs might have occupied available memory.
Close unnecessary/unused programs.
(d) Please lower your hardware acceleration; you can go to
My Computer->Control Panel->Display->Settings->Advanced
to adjust it.